Refund policy

Returns & Refunds Policy
Ultimate Party wants you to be excited with your new purchase. However, if you need to return an item, we're here to help.

*** All Halloween sales are final. ***

U.S. Returns & Refunds Policy
• You have 30 days to return an item from the date you received it accompanied with a store receipt or shipping receipt.
• All returns will be credited to the original form of payment. Most products, including Online Only products, will be refunded the full purchase price. All merchandise must be in a new condition, unopened, unworn, and in original packaging.
• Only items that have been purchased directly from Ultimate Party, either online or at the Ultimate Party Retail Store, can be returned to Ultimate Party.

There are some items, however, that are ineligible for return, including:
• Halloween Costumes
• All custom & personalized items (US only)
• Helium Tanks
• Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
• Ultimate Party Store Gift Cards

For your convenience, you may return your online purchase to our Ultimate Party retail store location. Please call 1-615-431-0020 to find a store location near you for assistance with your return.

Online Order Specific Information:
• Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt, please email info@ultimatepartysuperstores.com to request a replacement.
• Shipping and Handling charges and Shipping and Handling taxes are non-refundable.
• Merchandise credit is only redeemable in stores and not online.

How do I return online with UltimatePartySuperStores.com?
1. Please read through our return policy to ensure your item is eligible for a return.
2. Please email info@ultimatepartysuperstores.com reason for return.
Ordered too much
Wrong item received
Event cancelled
Received too late
Damaged item
Not satisfied with product
Other. Please explain
3. Use the following address to return to UltimatePartySuperStores.com:
Ultimate Party Super Store
Attn: Returns
246 W Main St
Hendersonville, TN 37075
4. Follow these key steps when sending your return:
• All return items must be unworn, in new condition, and in its original retail packaging with your original invoice and return form.
• Tableware (plates, cups, cutlery, napkins and all catering items) can only be returned if they are still in their original packages and have not been opened.
• Pack and tape your package securely.
• The buyer is responsible for purchasing the return shipping label and returns must be sent so that your package may be tracked and receipt confirmed by your shipper of choice. All Shipping and Handling charges and Shipping and Handling taxes are non-refundable.
• Returns will be credited to the original form of payment on your order.